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In today’s complicated world of technology, the availability and quality of expert services throughout your product’s life cycle affect the bottom line and could even mean the difference between the success and failure of your business. ECA has focused it’s effort toward building its Services Organisation, and as technology moves towards a standards based environment, the variety and quality of our services set us apart from our competition.
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Product Lifecycle Management |
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ECA Services provides product lifecycle management services to OEMs.
ECA has developed its expertise in the design, manufacture and support of OEM computer solutions in mission-critical industries. Specialising in high-density embedded-computing platforms.
ECA has a proven track record and flexibility to provide solutions at each stage of the product’s lifecycle - from development to deployment to end-of-life.
The goal of ECA’s product lifecycle services is to integrate the design, manufacturing, production and support functions into a seamless and cohesive process.
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Engineering/Redesign/Re-Engineering |
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Leveraging its many years of system-level design capabilities and strategic Intel relationship. ECA offers leading-edge custom design programs. ECA partners with manufacturers to evaluate project requirements and map out the most efficient paths to market. From board-level design to full, high-availability systems with specific form, fit and function requirements, ECA helps original equipment manufacturers turn ideas into production-ready designs.
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Manufacturing & Development |
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ECA production team transitions OEM-specific products from development and prototypes to production. Through its own facilities and strategic partner network, ECA Services can develop cost-effective manufacturing and supply-chain solutions for any volume requirement. Total solutions can be developed to include turnkey manufacturing, deployment and field service.
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Service, Support & Logistics |
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From on-site installation support to depot repair and advanced exchange options, ECA global technical support Program is available to assist OEMs and their customers 24 hours a day, 7 days a week. We are standing by, ready to facilitate a field response nearly anywhere in the world. As with all program options, technical support staff availability and field response times can be customised according to customer requirements.
ECA “End-of-Life Management” services ensure that OEMs are prepared for any eventuality in a product's lifecycle. ECA Services monitors the availability of all components and provides advance notification to the OEM upon confirming end-of-life of any item affecting continuing production or support of the end product. ECA will partner with the OEM to evaluate the impact of the component’s end-of-life status and to adopt the best course of action. Components can be purchased new and stocked. Used components can be refurbished to factory specifications. Alternative components can be evaluated, or in some cases, ECA can even re-start production of end-of-life components.
Contact us to learn how ECA Services can develop and coordinate a product lifecycle management program to meet your specific requirements.
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Rack & System Integration |
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ECA Services provides world-class, comprehensive frame level design and integration services for OEMs. Using our time-tested processes, we build our systems to precise standards to ensure their reliability. We offer:
- Complete program and project management
- Frame hardware and software design and development
- Prototyping
- Design verification
- OEM Application integration and testing
- Regulatory certification management
- Deployment
- Complete repair and EOL support
- Quality management
ECA delivers a structured methodology to achieve excellence through process, review, execution and decision support. We are accustomed to anticipating and addressing challenges as they occur and incorporating comprehensive solutions into the overall process. By incorporating strict quality management and inspection, ECA delivers unmatched solutions and unprecedented customer satisfaction.
Leveraging its many years of system-level design capabilities and strategic Intel relationship, ECA offers leading-edge custom design programs.
ECA partners with manufacturers to evaluate project requirements and map out the most efficient paths to market. From board-level design to full, high-availability systems with specific form, fit and function requirements, ECA Services helps original equipment manufacturers turn ideas into production-ready designs.
In addition to the many aspects of our redesign services, ECA Services can take the necessary steps to ensure industry products are RoHS compliant.
A critical component of any successful service and support program is effective supply chain management.
As a leading provider of global service and support programs to global OEMs, ECA partners with technology companies to increase customer satisfaction. Through efficient supply chain management, we reduce touch points, administrative and inventory costs, and response and repair times.
ECA’s supply chain management services include:
- Inventory management, including parts and complete product stocking programs
- Vendor and freight management
- Same-day, 24-hour and 48-hour shipping from our service facility
- Foreign Trade Zone
- Direct shipping to the customer
- Comprehensive warranty administration
- Data collection for quality assurance reporting
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